Hosted CPaaS suite · Rental platform
One suite. Every conversation.
Bulk SMS, an omnichannel WhatsApp inbox and a cloud phone system — one hosted platform, live in days.
Channels supported out of the box
Three modules, one suite
Every channel your customers use — delivered as modules of one FireFlo suite and billed from a single tenant.
Enterprise SMS
Bulk, transactional and two-way SMS on direct carrier routes, with campaign tools and a modern API.
Learn moreOmni Panel for Meta
One inbox for WhatsApp Business, Instagram Direct and Facebook Messenger — with shared customer history.
Learn moreHosted PBX
Cloud voice with IVR, queues, recording and SIP trunking — managed for you.
Learn moreOne suite, three modules
Bulk SMS, an omnichannel WhatsApp inbox, and a hosted phone system — rented as one platform and billed from a single tenant.
Enterprise SMS
Bulk SMS solution & carrier-grade SMPP gateway
- Bulk, transactional and OTP SMS at scale
- SMPP 3.3/3.4, HTTP and REST APIs
- Smart routing, real-time DLRs and TPS control
Omni Panel for Meta
Omnichannel inbox on the official WhatsApp Cloud API
- WhatsApp Business, Instagram and Messenger in one inbox
- Broadcasts, message templates and no-code automations
- Shared contact hub, CRM and analytics
Hosted PBX
Hosted cloud phone system
- IVR, queues, extensions and call recording
- Connect your own carrier over SIP
- Softphone, desk-phone and WebRTC endpoints
Why one vendor beats five
One contract, one invoice
Consolidate SMS, social and voice spend under a single rental agreement with transparent usage reporting.
Shared identity & routing
A customer profile, opt-in state and conversation history that follows them across SMS, WhatsApp, Instagram, Messenger and voice.
Carrier-grade delivery
Direct routes, intelligent failover and number-management built for high-volume transactional and conversational traffic.
Ready on day one
Hosted, monitored and maintained for you. No infrastructure to stand up, no licences to chase, no upgrades to schedule.
Built for scale and trust
FireFlo runs on the same carrier-grade foundation that already moves enterprise traffic every day.
- Platform uptime target
- 99.9%Platform uptime target
- Unified platform for every channel
- 1Unified platform for every channel
- Typical time to first message
- < 1 weekTypical time to first message
- Monitoring and support on Enterprise
- 24×7Monitoring and support on Enterprise
From kickoff to live in three steps
We provision, you configure, and your customers feel the difference — no infrastructure project required.
1. Provision your tenant
We stand up your hosted FireFlo tenant with the channels you need, API credentials and a branded portal.
2. Connect channels & teams
Verify WhatsApp, link Instagram and Messenger, register sender IDs and SIP, then invite your agents.
3. Go live & scale
Start sending and answering across every channel, with analytics and routing you control from day one.
Fits the stack you already run
Connect FireFlo to your applications and data with modern, well-documented interfaces.
REST API & webhooks
Send messages, place calls and receive real-time events with a clean HTTP API and signed webhooks.
SMPP connectivity
Bind over SMPP for carrier-grade, high-throughput SMS integration with existing systems.
CRM & helpdesk ready
Surface conversations and contact context where your teams already work, via API and exports.
Number & SIP management
Provision DIDs, sender IDs and SIP trunks, and bring your own carrier where you prefer.
Security and compliance by default
Consent, access control and data handling are built in — not bolted on.
Consent & opt-out
Per-country opt-in tracking with automatic STOP/HELP handling keeps campaigns compliant.
Role-based access
Granular roles, team scoping and audit logs so the right people see the right conversations.
Data residency options
Hosting and retention controls to help you meet regional data-protection requirements.
Single sign-on
SSO and centralised user management available on Enterprise tenancies.
Rented, not purchased
Predictable monthly tenancy with usage-based messaging and voice. Start on Growth, move to Enterprise when you outgrow it.
Frequently asked
- What does "rented" mean?
- You get a fully hosted tenant on FireFlo — software, infrastructure, monitoring, updates and carrier connections — billed monthly. No upfront licence, no servers to operate.
- Which channels does FireFlo cover?
- SMS (transactional and bulk), WhatsApp Business, Instagram Direct, Facebook Messenger and hosted voice with PBX features.
- Can resellers white-label FireFlo?
- Yes. Enterprise plans include branded portals, sub-tenant management and reseller-friendly billing exports.
- How quickly can we go live?
- Most tenants are provisioned within a week. Channel-by-channel onboarding (WhatsApp business verification, number porting, SIP) runs in parallel.
- Do you offer an API?
- Yes. FireFlo exposes a REST API with webhooks for messaging and voice events, plus SMPP for carrier-grade SMS integration.
- Can we keep our own carrier or numbers?
- Yes. You can bring your own SIP carrier for voice and port existing numbers, or use FireFlo's tier-1 routes and DIDs.
- Is the platform available in multiple languages?
- The FireFlo experience and this site are available in English, French and Spanish, with more on the roadmap.
Ready to consolidate your messaging stack?
Talk to our team about a FireFlo tenant for your business or reseller channel.